Frequently Asked Questions
Explore answers to common questions about Health Patient Network, including referral coordination, provider collaboration, platform workflows, onboarding, and healthcare connectivity. Whether you’re a provider, healthcare organization, or network partner, our FAQ section is designed to help you better understand how HPN supports modern, connected care coordination.
FAQs
What is Health Patient Network?
Health Patient Network is a connected healthcare platform designed to simplify care coordination, strengthen healthcare connections, improve access, and provide greater visibility across the patient journey through secure technology and connected workflows.
Do HPN Growth Services guarantee referrals?
No. HPN Growth Services do not purchase or guarantee patient referrals, patient volume, or preferential referral routing. Growth Services are designed to provide participating organizations with additional marketing, visibility, outreach, and network-development opportunities.
How does HPN improve provider collaboration?
HPN helps connect providers, specialists, and care teams through secure communication tools and coordinated workflows that improve transparency, reduce delays, and strengthen continuity of care.
Is HPN HIPAA-compliant?
HPN is designed with HIPAA-compliant workflows and secure communication practices to help protect sensitive healthcare information and support secure provider collaboration.
Does HPN provide onboarding support?
Yes. HPN provides onboarding assistance and guided support to help providers integrate into the platform and begin coordinating referrals efficiently.
Is Health Patient Network free?
Healthcare organizations can join Health Patient Network and securely send referrals through our core platform at no cost. There is no trial period or monthly subscription required to join HPN and send referrals.
How does HPN support referral coordination?
HPN streamlines referral workflows by enabling providers to securely send, receive, manage, and track referrals through a connected digital platform designed to improve communication, coordination, and operational efficiency.
Can providers track referral status in real time?
Yes. HPN provides real-time visibility into referral progress, patient status updates, and care coordination workflows to help providers stay informed throughout the patient journey.
How is patient information protected?
HPN utilizes secure, role-based access controls and protected workflows designed to safeguard patient information and support secure healthcare coordination.
Can HPN support growing or multi-location organizations?
Yes. HPN is designed to support growing healthcare organizations and expanding provider networks through scalable coordination workflows, centralized visibility, and connected provider communication.
What are HPN Growth Services?
HPN Growth Services are optional services available to healthcare organizations seeking additional marketing, visibility, outreach, and network-development opportunities. Growth Services are available for a fee and are separate from HPN's core referral platform.
What types of providers use HPN?
HPN supports a wide range of healthcare organizations, including independent providers, specialty clinics, home health agencies, and growing provider networks seeking to improve care coordination and referral visibility.
How does HPN improve patient visibility?
HPN centralizes referral and coordination workflows, allowing providers to monitor patient progress, track care transitions, and improve communication across connected healthcare teams.
How do providers join Health Patient Network?
Providers can join HPN by submitting a registration request through our platform. Once reviewed, eligible organizations receive onboarding support and access to the HPN provider network.
How quickly can organizations get started?
Implementation timelines may vary depending on organization size and workflow requirements, but HPN is designed to simplify onboarding and accelerate adoption for healthcare providers.